Frequently Asked Questions

Ingredients / Formulation

Are your ingredients safe?

All ingredients used by NEOSTRATA® are globally acceptable and used within the limits recommended by our suppliers and international organizations which verify the safety of cosmetic ingredients

Why did the formulations change?

Products were changed to enhance product aesthetics and/or performance.

Animal Testing/Usage

Does NEOSTRATA® test on animals?

NEOSTRATA® of Canada does not conduct animal testing or solicit animal testing on our behalf, except where required by law, for its marketed skincare products. All routine product safety and claim support testing is carried out on human volunteers or using in vitro models.

Does NEOSTRATA® use animal products in their assortment?

NEOSTRATA® of Canada does not use raw materials derived from "specific risk materials" of animals, including cows (bovine) or other ruminants and, therefore, there is no Bovine Spongiform Encephalopathy (BSE) risk. In addition, NEOSTRATA® does not use any ingredients derived from sheep (ovine), pigs (porcine), or goats (caprine).

NEOSTRATA® of Canada, Inc. may use certain ingredients that are produced by animals, for example, beeswax (produced by bees), lanolin (found in the wool of sheep) and lactobionic acid (an oxidized form of cow’s milk sugar/lactose). In addition, we use N-acetyl glucosamine (derived from the shells marine animals) and collagen (marine derived from the skin/scales of fish), both of which are a bi-product of the food industry. There is no risk of BSE transmission from these materials as well.

Sustainability

Is your packaging recyclable?

The majority of the packaging is recyclable.

Allergies

Are NEOSTRATA® products gluten-free?

NEOSTRATA® products do not contain gluten. However, our products are manufactured at shared facilities and we can’t guarantee a gluten-free environment. If you are very sensitive to gluten, speak with your physician and consider testing a small test spot on your body.

Pregnancy

Can I use these products if I am pregnant?

There are no known safety concerns with using cosmetic products during pregnancy. However, we recommend that all pregnant and lactating women, or those currently planning to become pregnant, seek the advice of their physician if there are specific concerns regarding use of skincare products. In addition, NEOSTRATA® of Canada recommends discontinuing use of its products containing OTC treatments for acne and psoriasis, as well as products containing high levels of retinol and chemical peels during pregnancy and lactation, unless recommended by a physician. Consult product labeling for more details.